KOmSurvey: Streamline Your Customer Service with Targeted Surveys

KOmSurvey is a powerful tool designed to help businesses optimize their customer service operations through efficient and insightful surveys. It offers a unique combination of features, making it a valuable asset for any organization looking to gather valuable customer feedback.

Key Features:

• Flexible Survey Design : Create surveys tailored to your specific needs. Choose from a variety of question types, including multiple choice, Likert scale, open-ended, and more.

• Fast & Efficient Data Collection : Capture real-time feedback directly from customers using the KOmSurvey mobile app, perfect for on-site or in-the-moment surveys.

• Portable Data Capture : The KOmSurvey system integrates with a dedicated portable device for capturing data even in offline situations. This allows for collecting feedback in locations without internet access.

• Seamless Data Transfer : The captured data seamlessly transfers to the KOmSurvey online platform (www.komsurvey.com) for further analysis.

• Advanced Data Analysis : Gain valuable insights from your survey data with built-in analysis tools. Identify trends, measure customer satisfaction, and make data-driven decisions to improve your customer service.

Benefits of Using KOmSurvey:

• Improve Customer Satisfaction: Gather real-time feedback and identify areas for improvement in your customer service.

• Boost Customer Loyalty: Demonstrate your commitment to customer feedback and show them their voices matter.

• Increase Operational Efficiency: Identify areas where your customer service processes can be streamlined.

• Gain Valuable Insights: Use data-driven insights to make informed decisions regarding customer service strategies.

Time & Motion Study

Time and motion study is a technique used to improve efficiency and productivity by analysing the time it takes to complete tasks and identifying ways to eliminate unnecessary movements or steps. It involves observing workers performing their tasks, breaking down the movements into smaller components, and measuring the time taken for each component.

Benefits of KOmSurvey Time and Motion Study:

• Increased Efficiency: By identifying and eliminating unnecessary movements, time and motion studies can help streamline processes and reduce the time it takes to complete tasks.

• Improved Productivity: By optimizing workflows and reducing waste, time and motion studies can lead to increased productivity and output.

• Cost Reduction: By identifying inefficiencies and eliminating waste, time and motion studies can help reduce costs associated with labour, materials, and overhead.

• Enhanced Quality: By ensuring that tasks are performed consistently and efficiently, time and motion studies can help improve the quality of products or services.

• Improved Safety: By identifying potential hazards and improving work practices, time and motion studies can help create a safer work environment.

Survey

KO Surveys are a systematic method of collecting data from a group of people. They can be conducted in various ways, such as online and in person. KO Surveys are used to gather information as below:

• CVDS (Customer Voice Data System): is a specific type of survey system that is designed to collect and analyse customer feedback. CVDS systems typically allow customers to provide feedback through our mobile apps through in-person interviews for a defined set of questions. This feedback can then be used to improve products, services, and customer satisfaction.

• EDS (Every Dealer Survey): is a survey that is specifically designed to gather Dealer Organization Specific data. It is more of a master data survey where data related to address, contact person, contact number, location, etc from every dealer is. EDS surveys can help organizations identify areas for improvement in their dealer development programs and ensure that dealers feel valued and supported in their roles.